Know Me

Their Story Is Everything
Everyone has a story that governs why and how they make decisions, so uncovering their story is essential to creating a meaningful relationship.

One Size Doesn’t Fit All
I adapt and personalize my communication and style of interaction to reflect the uniqueness of every Homebuyer and every Associate.

Engage Me

Stay One Step Ahead
Anticipation is the opportunity to elevate the Homebuyer or Associate experience beyond the expected.

Show Gratitude
Our Homebuyers are the reason we grow - remember that they had choices, and they chose The Fischer Group.

Our Associates execute our growth – remember that they had choices where to work, and they chose The Fischer Group.

Wow Me

Go Above & Beyond
Going Above & Beyond is the way I distinguish myself, demonstrate our brand purpose and mission and show that I genuinely care.

Turn Moments Into Memories
I use my perception, judgment and good ideas to create small moments and big moments; and enhance the reputation of The Fischer Group - as well as my personal reputation - for an unparalleled level of experience.

The Art of Hosting

I deliver a hosting experience that Homebuyers and my fellow Associates can depend upon to be consistently 5-Star.

1. I get in the Art of Hosting Mindset

2. I always follow The Five Standards “This Is Who I Am”

• I am poised, confident, and knowledgeable
• I am attentive and aware of my homebuyer's needs, and those of my fellow Associates
• I am proud of my professional appearance
• I have excellent manners
• I always maintain my professional and respect

3. I always follow The Five Standards “This Is What I Do”

• I actively listen for the small details.
• I understand that delivering unexpected moments of delight is what is memorable
• I take pride in delivering the very best in my role
• I deliver Fischer Hospitality in every interaction
• I hold my fellow associates responsible

Four Steps of Service

1. Use My Name
I give a warm welcome using the Homebuyer’s or Associate’s name.

2. Meet My Needs
I execute Homebuyer and Associate requests with attention to detail, urgency and quickly get to resolution.

3. Figure Out What Comes Next
I use my knowledge, experience and intuition to determine the next logical thing the Homebuyer or Associate will want or need before they ask.

4. Make the Goodbye Count
I use the Homebuyer’s or Associate’s name, in a warm and friendly manner, and make a lasting impression when you say goodbye.

Signature Acts of Hospitality

These are the nine actions that we do in every interaction, every time, with every Homebuyer.

1. We always stand up to greet you.
2. We always escort you to your destination.
3. We always offer you a beverage.
4. We always meet you at the door.
5. We always use your formal name.
6. We will always ask you if we do not know how to pronounce your name.
7. We always introduce any fellow Associate to you by name.
8. We always eliminate loud
conversations & untidy spaces.
9. We notice and attend to your comfort.

Creating Human Connection

1. When a Homebuyer asks me for my assistance, I do more than they asked for.
Even the smallest request can be made special through +1 execution.

2. I use at least one detail I know about the Homebuyer in every interaction.
Even the most basic information yields the ability to see each Homebuyer as unique and memorable.

3. In every interaction with a Homebuyer, I include an empathy statement.
Always acknowledge the experience from the Homebuyer’s view.